Terms and Conditions

This Site is owned and operated by Body Logic Physiotherapy. Body Logic Physiotherapy is the trading name of Body Logic Twickenham Limited. Company No. 06211479. Registered Address: Unit A, 6A (Rear of 8 Staines Road), Twickenham, TW2 5AH

These terms and conditions include general terms and conditions for use of this site, and  terms and conditions relating to the services provided by Body Logic Physiotherapy in our studio and clinic. Please read these terms and conditions carefully. Your use of the site, the purchase of any services on this site or in a studio will be subject to these terms and conditions.

Refunds and Cancellation Policies

Classes: Refunds and Cancellation

Bookings for classes can be made at reception on 0208 898 1231, by email info@bodylogicphysio.co.uk, online at bodylogicphysio.co.uk or in person at TW2 5AH. Classes are always subject to availability.

All classes must be prebooked and prepaid. Pilates classes are run in blocks of six weekly sessions or such other combinations as Body Logic Physiotherapy may introduce from time to time. Body Logic Physiotherapy DO NOT offer refunds on purchased classes: No refunds or substitutes will be given if you miss a class. In the event of us cancelling a Pilates class, due to trainer sickness for example, an alternative session will be arranged.

The client shall not transfer sessions to any other person or permit them to be used by anyone other than the client. Any assignment, transfer or disposal of courses is at the sole discretion of the trainer and may only be permitted in exceptional circumstances.

Class fees may be increased by Body Logic Physiotherapy at any time. We shall give the clients not less than 14 days notice prior to any such increases.

When you are purchasing a class you are paying for a class and not an instructor. Instructors are subject to change without notice. The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer.

Treatments: Refunds and Cancellation

Bookings for treatments can be made at reception on 0208 898 1231, by email info@bodylogicphysio.co.uk or in person at TW2 5AH. Appointments are always subject to availability.

All treatments must be pre booked. Cancellation of an appointment must be made not less than 24 hours before the appointment time. If cancellation is made within 24 hours of the appointment, you will be liable for 100% of the appointment cost. In the unlikely event of us cancelling your appointment, due to staff sickness for example, an alternative appointment will be arranged.

The client shall not transfer treatments to any other person.

Treatment fees may be increased by Body Logic Physiotherapy at any time. We shall give the clients not less than 14 days notice prior to any such increases.

Practitioners are subject to change without notice.

The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer.

Liability & Intellectual Property

The information available on or through this Site, and the Services supplied via or in connection with this site or at the Body Logic Physiotherapy clinic do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor. It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this website (and provided by us to you as part of any services) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this website or provided through any service supplied by us to you. You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Body Logic Physiotherapy and its instructors for any injury or death caused by their negligence or other acts.


Body Logic Physiotherapy is regulated and approved by the Health Professions Council and accredited by the Chartered Society of Physiotherapy, the Association of Chartered Physiotherapists in Private Practice (ACPPP) and the Acupuncture Association of Chartered Physiotherapists. Body Logic Physiotherapy warrants that its Products and Services will be supplied with reasonable skill and care.


Liability disclaimer

Whilst every care has been taken to ensure the information on this website is both accurate and up to date, we do not accept any liability to any party for loss, or damage incurred by reliance placed on the information contained in this website or through omission or errors how so ever caused.

Intellectual property

The content of this website is copyright of Body Logic Physiotherapy. The content is only for your own personal use. You must not use the content for reproduction on any other website, or in any way for commercial purpose of gain unless you first obtain our written consent. The term “content” includes all text, images and graphics (other than certain images licensed from third parties) which appear on the website, and the design and layout of the website. Certain images and company logos at this website are the copyright or trademark of third parties and any use is subject to the terms and conditions of such third parties.


Law and jurisdiction

Your use of this website, these terms and any matters arising are subject to the laws of England. Any dispute is subject to the exclusive jurisdiction of the Courts of England.

Use of cookies on our website

Our website uses three cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

For each visitor to our web pages, our web server automatically recognises only the consumer’s domain name. This information can be used to locate some geographical information, for example your nearest town. In some cases, it may identify your ‘network name’ (if for example you are accessing our website from an organisation with its own network). It does not give us any personal information relating to you as an individual (such as your name, address or email address). This information is used for internal review to improve the content of our web pages and its relevance to our customers.

By using our website you are consenting to our usage of the cookies described above. If you do not wish to consent, you can change your browser settings to disallow cookies on this and/or other websites. For instructions for how to disable cookies please refer to instructions from your browser provider.


Your use of our website

These terms and conditions of use apply to all users of this website. If you do not accept these terms and conditions of use, then you should immediately stop using this website. Your use of this website constitutes your consent to these terms and conditions of use.

We cannot guarantee that you will always be able to access the website; we will not be liable to you for any interruption or delay that you experience in accessing the website, whatever the cause. We cannot guarantee that the website or the server that makes it available are free of viruses or bugs. All comments regarding the website should be sent to the email address above.

Privacy and Data Protection

This privacy policy explains how we use any personal information we collect about you when you use this website. You have legal rights under the Data Protection Act 1998 (DPA) and the EU General Data Protection Regulation (GDPR).

What information do we collect about you?
We collect information about you when you fill in a Registration and Consent Form, becoming a patient/client of Body Logic Physiotherapy.

How will we use the information about you?
​We collect information about you, placed in our Registration form, to contact your GP/Consultant if you agree, to email you about other products and services we think may be of interest to you.  Body Logic Physiotherapy will not share your information for marketing purposes with any other company.

How long will we keep your information?
​The registration details you provide Body Logic Physiotherapy will be kept on our Medical Health Management System from the date of registration and ongoing unless you request Body Logic Physiotherapy to remove your details.

​We would like to send you information about products and services we offer which may be of interest to you, such as Shockwave Therapy, Pilates classes and Massage. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email info@bodylogicphysio.co.uk and you will be removed from our mailing list.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email info@bodylogicphysio.co.uk.  We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website. When you click a link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 21st March 2018.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you at info@bodylogicphysio.co.uk

​You have the right to lodge a complaint if you have a concern about the way your personal information is being handled. Please contact ICO.

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